Calmababy Privacy Policy
This privacy policy describes how Calmababy Ltd (‘we’ and ‘us’) collect, retains, uses and store your information when you (whether you are a person or a business) interact with Calmababy via our website, booking software and mailing lists, or visit the Centre for classes and courses.
Calmababy fully complies with the UK General Data Protection Regulations (GDPR). We process personal client data to facilitate booking our classes and courses. We do not share any data we hold with third parties.
Our website
Our booking software
- Your name
- Your address
- Telephone numbers (usually you’re mobile)
- Email addresses
- Your children’s names and dates of birth
- Medical history for you and your children (if applicable)
Our mailing lists
- First name
- Last name
- Email address
- Booking confirmations and reminders
- Account and schedule notifications
- Payment receipts
- Calmababy Newsletters
- Offers and promotions
Data relating to children
- Child’s name
- Date of birth
- Medical history (if appropriate)
Card payments and purchases
Calmababy is PCI compliant; in accordance with these regulations, we do not store debit or credit card details on site. If you have given us consent to retain your debit or credit card, your details are stored via secure third-party merchant providers on their systems. They are encrypted, except for the last four digits of the card number and its expiry date, and cannot be viewed by any member of the Calmababy team.
Our lawful basis for processing your data
When you visit our Centre, join as a member or contact us via email or social media, we may ask permission to store your details in our booking software and mailing lists.
For existing customers who are attending classes and courses, we store, retain and use your data to provide the services agreed upon in your contract with us.
For new customers, all our systems require an affirmative opt-in before we can send you communications. We will undertake this process with you during your initial registration.
For lapsed customers, we may occasionally send you communications about our products and services, which we believe you have a legitimate interest in receiving. You can opt out of these communications at any time.
Special category data
Calmababy does not collect special category data during its routine operations. Following the COVID-19 pandemic, HM Government requires businesses to collect data for their Test & Trace scheme.
Our risk assessment recognises the need to potentially ask health screening questions to help make the Centre COVID secure. This data is defined as Special Category Data as it concerns the health of our staff and customers.
Our lawful basis for processing this data under Article 9 of GDPR is (i) Public health (with a basis in law). We delete all data collected for Test & Trace after 21 days.
Protecting your data
Your data is stored via several third-party cloud software applications with whom we have individual contracts and service level agreements. Each provider has separate security and privacy policies, copies of which are available upon request by contacting the Centre.
Our internal data is stored either on our hardware or via cloud storage. All our internal systems are password-protected, and user access is restricted.
Data retention
We do not hold your data any longer than is necessary to provide you with our services or to comply with applicable law. We would expect to retain, store and use your data for the lifespan of your children’s swim journey with us or for the duration of any classes and courses you attend.
While we do not place a specific timeframe on the retention of our data, we periodically review our records to edit, archive or delete data we deem surplus to requirements.
Calmababy Ltd must also retain financial information relating to its business practices for up to 7 years by law.
Your rights
- to be provided with access to your personal data held by us;
- to request the rectification or erasure of your personal data held by us;
- to object to the collection of your data and request that we cease processing your data;
- to request that we restrict the processing of your personal data while we investigate your concerns with this information;
- to object to solely automated processing; and
- to request that your data be transferred to a third party (data portability).
Mobile Terms of Service
Last updated: May 23, 2023
The Calmababy mobile message service (the “Service”) is operated by Calmababy (“Calmababy”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Calmababy’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Calmababy through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Calmababy. Your participation in this program is entirely voluntary.
We do not charge for the Service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all SMS/text message charges, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to Calmababy or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Calmababy mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Calmababy or email [email protected].
We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests you send to a short code or telephone number we have changed, may not be received. We will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
