Calmababy FAQs | Baby And Toddler Classes | Calmababy

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FAQ

We find our customers have lots of questions about our classes and courses. Here is a selection of the most popular questions our team get asked; please contact us if you are unable to find the answer to your query.

General

Where are you located?

We are located in the Botolph Bridge Estate, the entrance to the site is next to Hilton Hire and directly opposite the Cross Keys public house. Once you enter the estate, turn immediately right at the mini roundabout. Our building is situated through the next set of gates in the far right corner of the estate.

What are your opening hours?

The Centre is open seven days a week, for fifty weeks of the year, and we close for two weeks at Christmas for a rest! Please see our Opening Times page for more details.

Is there parking at the Centre?

Yes, there is ample free parking at the Centre. Our car park is not lined. Please park with consideration for others. Leaving two meters space between you and the next car means not everyone can fit in and makes people late for their lesson!

Do you offer free WiFi?

No, at the moment, our WiFi network is for internal use only.

How do I check-in?

When you arrive for your classes or courses, please come to our reception desk and check yourself in using the iPads. Once checked in, you can make your way to the changing rooms or upstairs training room for your lesson.

Do you have room for car seats and prams?

Our reception area and café are large spaces; however, we do not have unlimited room for car seats and prams. If you have driven to the Centre, we politely request you carry your child into the building. If you have walked here, we will find space for your pram in the reception area or Selina’s. Car seats are not allowed in our changing rooms; this is to prevent cross-contamination.

What if my baby needs feeding?

Please feel to breast or bottle-feed your baby at any time in any area of the Centre. Selina’s has a microwave to heat bottles, or if you prefer hot water, ask a member of staff.

Are your changing rooms baby-friendly?

Of course! We provide buckets for your personal belongings, baby seats and playpens and fold-down changing tables. Our showers also have baby seats and potties.

Are your premises smoke-free?

Yes, no smoking is permitted in our building, outside in the garden or the car park. If you see anyone smoking on our site, please report it to a member of the team.

How do you handle my data?

We are fully compliant with the General Data Protection Regulations (GDPR). In practice, we only collect the personal data required to operate our classes and courses. Please read our Privacy Policy for more details.

Can I take photos?

No photography is allowed in our pool hall or from the viewing area at any time. People come here to relax and swim with their children. They have a right to do so without fear of being photographed or filmed against their wishes. Images captured from our viewing window and shared on social media without consent may be a violation of privacy. Children swim here who may be vulnerable, or at risk, a photo taken covertly and shared innocently could have far-reaching consequences.

Baby & Toddler Swimming

When can I start baby swimming?

The simple answer is when your baby is eight weeks old and weighs more than 7lbs, they can start baby swimming lessons. Babies do not need any injections to go swimming, so the only thing you need to consider is whether the pool you are using is warm enough, clean enough and sensitive to the needs of your baby.

I can’t swim, can I still come to baby swimming classes?

Yes. Many parents come to classes because they cannot swim or they are nervous in the water and want their child to grow up with no fear (and healthy respect) for water. Our pool is 0.5m in the shallow end and 1.25m in the deep end, so you will always be able to touch the bottom. Our teachers are trained to help nervous parents settle and relax in the water. We will never ask you to do something you are not comfortable with, and even when your baby is swimming happily underwater, you will not be expected to join them unless you are happy to do so.

Does my baby need injections before swimming?

No, your baby does not need immunisations before swimming lessons. As advised by the NHS, you can take your baby swimming from a very young age. There is no need to wait until they have had their vaccinations.

What does my baby need to wear in the pool?

Children must wear a double layer system in our pool. The first layer is a swim nappy – Huggies Little Swimmers or equivalent. The second or top layer is called a Happy Nappy. We only allow Splashabout Happy Nappies in our pool, and they can be bought directly from Splashabout or purchased from our shop.

Splash About designs their Happy Nappies to prevent leakage, and they must be fitted properly. The teacher will be on hand to make sure your baby’s nappy fits snugly around their legs and tummy.

Handy hint: The swim nappy (first layer) dries out perfectly well, and you can use them several times!

Can I feed my baby/child before a swimming class?

Babies can have a small milk feed both before and during the swimming lesson. Many parents sit on the steps during a baby swimming class to give their baby a little feed.

Children should not swim on a full stomach, not because of cramp (there is no connection) but because they may swallow water and be sick in the pool! Please do not feed your child any solids an hour and a half before swimming.

What happens if I miss a class?

We understand that life with children means that things don’t always go to plan! Through holidays, family days and sickness, we know that – from time to time – classes may be missed. At Calmababy, we want you to have all of the sessions you book with us, and because of this, we are flexible in our approach to replacing missed sessions.

You can book missed classes using the Calmababy App, or by contacting a member of the reception team. To help the process run as smoothly as possible, and to ensure we have the maximum amount of spaces available, we have a few simple rules. Please see our Terms & Conditions for details.

Can I bring another person into the pool with me and my baby?

Yes, but this all depends on maximum bather loads. Our pool has a maximum capacity of 20 people. When a class is booked to capacity, i.e. eight parent and baby pairs (16 people plus the teacher), we have three spare spaces in each session called ‘Plus-ones’. These spaces are available to use for one extra adult or child per family.

There are occasions when it is necessary to bring siblings along to swimming classes, and we are happy to accommodate extra children in lessons from time to time. However, to maintain safety and avoid disruption to the lesson, we have essential guidelines on the use of plus-one spaces for siblings and additional children.

Parents with extra children in the lesson must observe the following safety rules at all times:

  • Parents are responsible for the behaviour and safety of the additional child or sibling.
  • Adults must be within arms reach of their children at all times. Children should never be left unattended in any area of the pool.
  • All extra children under the age of 8, and weak or non-swimmers, must wear a suitable buoyancy aid supplied by the parent or carer.
  • We reserve the right to exclude any child from the pool who is unsafe or causing disruption to the lesson.
  • Children must not help themselves to equipment and need to remain in the pool at all times unless instructed otherwise.

Spaces can be booked up to seven days in advance of the class and demand can be high, especially on weekends. We do not charge for these spaces; they are discretionary and subject to availability. To book a space, please use our App.

Aquanatal Yoga

What is Aquanatal Yoga?

Aquanatal Yoga is a water-based version of traditional pregnancy yoga,  with a host of additional benefits. The gravity-free environment means women feel virtually weightless in the water and can access deeper stretching and relaxation.  Exercise in water can often be more comfortable and safer than on land, meaning women with injuries, back, hip or pelvic problems can participate with confidence.

Accredited by the Royal College of Midwives,  Aquanatal Yoga is certainly one of the best ways to prepare your body, mind and baby for labour and birth.

How do I book classes?

You can book sessions by contacting the Centre or the via Calmababy App. For Aquanatal Yoga, we sell single, or five & ten class passes. Please see our Pricing page for details.

When can I start lessons?

We run Aquanatal Yoga four evenings per week from Monday to Thursday, and you can attend classes from 14 weeks to 40 weeks+. Please see our Timetable for class schedules.

What should I wear?

Whatever makes you comfortable! We heat our swimming pool to 34˚, and the air temperature is 32˚, so bear this in mind when choosing swimwear. Modesty suits are also okay to wear. Bring a bottle of water to ensure you stay hydrated, no glass, please.

How many are in a class?

We have space in our pool for a maximum of eight women in each class. There is plenty of room to stretch, exercise and relax at the end of the session.

What qualification does the teacher hold?

All our teachers hold the Birthlight Diploma in Aquanatal Yoga.

I have a medical condition, can I attend?

It depends on the nature of your condition; there are some contra-indications which would prevent you from attending classes. Before you attend your first class, please complete our Medical Questionnaire. If you are unsure; please consult your GP.

What if I miss a class?

The Calmababy App lets you cancel and re-arrange classes and courses, buy new passes and view our class schedules. Our App is free to download from the Apple & Google Play stores.

What if my baby comes early?

Any remaining classes will be credited back to your Calmababy account for use against another service when you are ready to attend.

Pregnancy Yoga

What is Pregnancy Yoga?

Pregnancy Yoga is a mat-based class that is accessible to all pregnant women. Traditional poses are adapted around the growing baby and resulting changes in the mother’s body. Our classes work on breathing, strengthening and preparing for labour and birth, whilst remaining gentle and adaptable to everyone.

How do I book classes?

You can book sessions by contacting the Centre or the via Calmababy App. For Pregnancy Yoga, we sell single, or five & ten class passes. Please see our Pricing page for details.

When can I start lessons?

You can attend classes from 14 weeks to 40 weeks+. Please see our Timetable for class schedules.

What should I wear?

We recommend you wear loose, comfortable clothing which allows you to move freely. Please bring a bottle of water to ensure you stay hydrated.

How many are in a class?

We have space for up to eight women in our training room for Pregnancy Yoga classes.

What qualification does the teacher hold?

All our teachers hold the Birthlight Diploma in Yoga for Pregnancy & Birth.

I have a medical condition, can I attend?

It depends on the nature of your condition; there are some contra-indications which would prevent you from attending classes. Before you attend your first class, please complete our Medical Questionnaire. If you are unsure; please consult your GP.

What if I miss a class?

The Calmababy App lets you cancel and rearrange classes and courses, buy new passes and view our class schedules. Our App is free to download from the Apple & Google Play stores.

What if my baby comes early?

Any remaining classes will be credited back to your Calmababy account for use against another service.

Postnatal Yoga

What is Postnatal Yoga?

Incorporating traditional yoga practices, postnatal yoga works to restore your core and general fitness. Our course of postnatal yoga serves to get you on the journey to postnatal recovery through body-strengthening, low-impact movement.

How do I book classes?

You can book sessions by contacting the Centre or the via Calmababy App. For Postnatal Yoga, we sell single, or five & ten class passes. Please see our Pricing page for details.

When can I start lessons?

You can start Postnatal Yoga from six weeks after giving birth. Please bring your baby with you. Please see our Timetable for class schedules.

What should I wear?

We recommend you wear loose, comfortable clothing which allows you to move freely. Please bring a bottle of water to ensure you stay hydrated.

How many are in a class?

We have space for up to six mothers and their babies in our training room for Postnatal Yoga classes.

What qualification does the teacher hold?

All teachers hold Birthlight Postnatal Yoga Diploma.

I have a medical condition, can I attend?

There are some medical conditions which may prevent you from exercising after you have had your baby. If you are unsure; please consult your GP.

What if I miss a class?

The Calmababy App lets you cancel and re-arrange classes and courses, buy new passes and view our class schedules. Our App is free to download from the Apple & Google Play stores.

Coffee Cake & Coping

What is Coffee Cake & Coping?

Coffee, Cake & Coping is tailor-made for new mothers with babies aged from one day to 20-weeks old. Over the course of five weeks, the private group meets to discover the best of our postnatal knowledge – including baby development and communication, massage and calming techniques, postnatal recovery and pelvic health, baby yoga and more.  The sessions provide answers to the important questions of early motherhood and a safe space to discuss topics in a healthy and supported way.

How do I book the course?

You can book the course by contacting the Centre or the via Calmababy App. Coffee Cake & Coping is a five-week course; please see our Pricing page for details.

When can I start lessons?

You can start as the course as soon as you feel ready to venture out with your newborn! The earlier, the better, as we designed the program for the first twenty weeks. It is acceptable to start in week one or two of each course, so don’t worry if you have missed the start date. Get in touch and, space permitting, we can add you to the group.

What should I wear?

We recommend you wear loose, comfortable clothing which allows you to move freely. You only need to bring what you would typically carry for your babies requirements.

How many are in a class?

We have space for up to eight mothers and their babies in our training room.

What qualification does the teacher hold?

Our teachers hold a variety of qualifications for this course. International Association of Infant Massage. Birthlight Postnatal Yoga Diploma. Birthlight Baby Yoga Diploma. Closing the Bones Certificate. Brazelton Newborn Behavioural Observation.

I have a medical condition, can I attend?

There are no medical conditions that would prevent you from attending this course.

What if I miss a class?

The Calmababy App lets you cancel and rearrange classes and courses, buy new passes and view our class schedules. Our App is free to download from the Apple & Google Play stores.

Baby Massage

What is Baby Massage?

Baby Massage is renowned for being one of the best things you can do with your baby in the early months. There are endless benefits from a daily massage, too many to mention here individually!  In short: every physiological system is supported and developed through massage. Baby’s thrive with nurturing touch. They cry less, feed better and sleep well.

How do I book the course?

You can book the course by contacting the Centre or the via Calmababy App. Baby Massage is a five-week course; please see our Pricing page for details.

When can I start lessons?

You can bring your baby from approximately four weeks until they are sitting. When you start early, you benefit from learning how to massage your baby; however, the massage sessions are shorter. These lengthen as your baby gets older.

What should I wear?

Wear comfortable clothing to allow you to have freedom of movement. You only need to bring what you would typically carry for your babies requirements. We provide towels and massage oil for your class.

How many are in a class?

We have space for up to eight mothers and their babies in our training room for Baby Massage classes.

What qualification does the teacher hold?

All teachers hold an International Association of Infant Massage qualification.

I have a medical condition, can I attend?

There are no medical conditions that would prevent you from attending this course.

What if I miss a class?

The Calmababy App lets you cancel and rearrange classes and courses, buy new passes and view our class schedules. Our App is free to download from the Apple & Google Play stores.

Selina's

What are your opening hours?

Selina’s café is open seven days a week; please see our Opening Times page for details.

Can I reserve a table?

Yes! During busy lunchtime periods, it can be harder to find a table. Please speak to a member of the team in the café if you would like to reserve a table.

Can I use your café if I don’t have classes?

Of course! Our café is open to the general public, whether you are attending classes with us or not. If you are using the facilities, we do ask that you support us by purchasing some items when you visit.

Is your café child-friendly?

Very! At Calmababy, we believe in letting children be children. They are free to roam around the café, play areas and garden with your supervision. There’s no need to keep that at your table!

Do you have high-chairs and baby seats?

Plenty! The café has lots of high chairs and bouncers; please help yourself!

Can I bring my own food?

We have a menu to suit most families, and we are always happy to accommodate specific dietary requests. You are welcome to bring food in for children under two years old, providing you purchase items for yourself when you visit. We politely request you only consume food purchased from Selina’s, thank you.

What age are your play areas suitable for?

We have indoor and outdoor play areas at Selina’s which are suitable for children up to the age of five. Both play areas are secured with gates and fencing to keep your little ones safe and secure. We do request you supervise your children at all times, please.

Due to the COVID-19 outbreak, the Centre is temporarily closed and all classes are suspended. More Info